The following general terms and conditions of use (GTC) apply to this and to the use of our website/our service:
1. General conditions of use and common rules for purchases and sales
1.1. Scope of these GTC
The following general terms and conditions (GTC) apply to the sale and purchase of goods and the provision of services by 123 SOLD LTD; exclusively via the Internet portals www.123-sold.com. Other conditions, in particular conditions of the end customer, only apply if they are recognized by us in text form (e.g. letter, fax, e-mail). By using our Internet portals, you expressly and unconditionally accept our terms and conditions. You can print out the text of these terms and conditions or save them on your computer. consumer i. s.d. GTC are natural persons with whom a business relationship is entered into without a commercial or independent professional activity being attributable to them. Entrepreneur i. s.d. GTC are natural or legal persons or partnerships with legal capacity, with whom a business relationship is entered into, who act in the exercise of a commercial or independent professional activity. customer i s.d. GTC are both consumers and entrepreneurs.
Purchase and sale contracts are concluded with 123 SOLD LTD having its registered office at 25 Layburn Court, LL22 6QE, TOWYN.
1.3. Contract language and applicable law
The language available for the conclusion of the contract is German. The law of the Federal Republic of Germany applies to the exclusion of the UN Sales Convention. If the contractual partner is a merchant, a legal entity under public law or a special fund under public law, our place of business is agreed as the exclusive place of jurisdiction for all claims.
1.4. Contract text
The text of the contract is stored on our internal systems. The order data and the terms and conditions will be sent to you by email. You can view your past orders in the customer login on our website https://www.123-sold.com/login. You can read the terms and conditions at any time on the site https://www.123-sold.com/agb/einsehen.
1.5 Alternative dispute resolution according to Art. 14 Para. 1 ODR-VO and 36 VSBG:
The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=DE. This gives consumers the opportunity to resolve disputes in connection with an online order, if necessary, without the intervention of a court. You can find the contact details of the official dispute resolution bodies under this link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show. We are not obliged and fundamentally unwilling to participate in a dispute settlement procedure before a consumer arbitration board.
2. Products sold to you by 123 SOLD LTD (Sales)
Online shop: By placing the products in the online shop, we make a binding offer to conclude a contract for these items. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive another confirmation by e-mail.
2.2. Reservation of ownership
In the case of contracts with consumers, the seller retains ownership of the goods until the purchase price has been paid in full. In the case of contracts with entrepreneurs, the seller retains ownership of the goods until all claims from an ongoing business relationship have been settled. As long as the purchase price has not yet been paid in full, the customer is obliged a) to treat the goods with care and b) to prevent third parties from accessing the goods, for example in the event of seizure, any damage to the goods or their destruction and/or c ) a change of ownership of the goods as well as a change of residence immediately. The seller is entitled to withdraw from the contract and to demand the return of the goods if the customer behaves in breach of contract, in particular in the event of default in payment or breach of the aforementioned obligations. The entrepreneur is entitled to resell the goods in the ordinary course of business. He already assigns to the seller all claims in the amount of the invoice that accrue to him through the resale to a third party. The seller accepts the assignment. After the assignment, the entrepreneur is entitled to collect the claim. The seller reserves the right to collect the claim himself as soon as the entrepreneur does not properly meet his payment obligations and defaults on payment.
2.3. Prices, payment, shipping costs, other costs
For goods that are subject to differential taxation according to § 25 a UStG at the seller, no sales tax is shown. Otherwise, the prices are final prices including statutory sales tax plus shipping costs. On the website, in the individual item view and via the "VAT statement" filter, you can see whether the sales tax can be shown on the invoice. The shipping costs will be clearly communicated to you again on the product pages, in the shopping cart system and on the order page and can be called up under the following link:
Payment can be made either in advance, Giropay, Paydirekt, PayPal Express, PayPal Plus (PayPal, credit card, invoice, installment payment or direct debit), Amazon Pay, Apple Pay, Google Pay, financing.
With every order, the seller reserves the right not to offer certain payment methods and to refer to other payment methods.
Payment in advance
If you choose the payment method in advance, we will give you our bank details in the order confirmation and deliver the goods after receipt of payment. Upon receipt of the order, the seller reserves the goods for the customer. If payment in advance is not made in full within 7 days of the conclusion of the contract, the seller reserves the right to otherwise dispose of the goods.
giropay / paydirekt
In cooperation with the payment service provider paydirekt GmbH, Stephanstr. 14-16, 60313 Frankfurt a. M (“giropay” or “paydirekt”) we offer the payment methods giropay and paydirekt.
In order to be able to pay the invoice amount via giropay, you must have a bank account activated for online banking, identify yourself accordingly and confirm the payment order. Your account will be debited immediately after placing the order. You will receive further information during the ordering process.
In order to be able to pay the invoice amount via paydirekt, you must have a bank account activated for online banking, be registered with paydirekt, identify yourself with your access data and confirm the payment order. The payment transaction is carried out immediately after placing the order. You will receive further information during the ordering process.
We accept the following credit cards: Visa and Mastercard. Your card will be charged immediately after placing your order. Credit card payments are processed by the service provider Stripe Payments Europe Ltd, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland. All data required for payment processing is used by Stripe exclusively for making payments and is transmitted securely. Stripe is PCI DSS certified. You can find more information about paying via Stripe here: https://stripe.com/de/privacy
In order to be able to pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you must be registered with Google, have activated the Google Pay function, identify yourself with your access data and confirm the payment order. The payment transaction is carried out immediately after placing the order. You will receive further information during the ordering process.
In order to be able to pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, and have the Apple Pay function activated , identify yourself with your access data and confirm the payment order. The payment transaction is carried out immediately after placing the order. You will receive further information during the ordering process.
During the ordering process, you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment order to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction. The payment transaction is carried out automatically by PayPal immediately afterwards. You'll get more information during the ordering process.
In cooperation with the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal") we offer you the following payment options as PayPal services. Unless otherwise regulated below, payment via PayPal Plus does not require registration with PayPal. You will receive further information for the respective payment option and in the ordering process.
In order to be able to pay the invoice amount using the PayPal payment option, you must be registered with PayPal, identify yourself with your access data and confirm the payment order. The payment transaction is carried out by PayPal immediately after placing the order.
Credit card through PayPal
Your card will be charged by PayPal after the goods have been dispatched.
Direct debit via PayPal
Payment by direct debit via PayPal requires an address and credit check and is sent directly to PayPal. By confirming the payment order, you give PayPal a direct debit mandate. PayPal will inform you about the date of the account debit (so-called pre-notification). The account is debited before the goods are shipped.
Purchase on account via PayPal
The purchase on account via PayPal requires an address and credit check and is sent directly to PayPal.
Further information and the complete terms and conditions of PayPal for purchase on account can be found here:https://www.paypal.com/de/webapps/mpp/ua/pui-terms?locale.x=de_DE.
Installment payment PayPal
If you select the installment payment method, you do not have to be registered with PayPal. After a successful address and credit check by PayPal and submission of your order, we assign our claim to PayPal. In this case, you can only pay to PayPal with a debt-discharging effect. In addition to our terms and conditions, PayPal's terms and conditions and data protection declaration apply to payment processing via PayPal. You can find more information and PayPal's terms and conditions here: https://www.paypal.com/de/webapps/mpp/ua/legalhub-full?locale.x=de_DE
To pay the invoice amount via the payment service provider Amazon Payments Europe S.C.A. 38 avenue J.F. Kennedy, L-1855 Luxembourg (“Amazon”), you must be registered with Amazon, identify yourself with your access data and confirm the payment order. The payment transaction is carried out within one bank business day after placing the order. A bank business day is every working day with the exception of Saturdays, national public holidays and December 24th and 31st of each year. You will receive further information during the ordering process.
If, based on a special agreement, delivery is made against an invoice, the purchase price is due without any deductions within five days of the invoice date. If the customer is in arrears with the payment, the consumer has to pay interest at 5%, the entrepreneur at 8% above the base rate. The seller reserves the right to prove and assert a higher damage caused by delay vis-à-vis the entrepreneur.
The customer only has the right to offset if his counterclaims have been legally established by a court or are undisputed or have been recognized by 123 SOLD LTD by e-mail, fax, in writing or in text form. The customer can only exercise a right of retention if the claims result from the same contractual relationship.
When paying by means of financing, the customer concludes a loan agreement with Consors Finanz - BNP Paribas S.A., Schwanthalerstraße 31, 80336 Munich ("BNP Paribas"). 123 SOLD LTD does not become a contractual partner of the loan agreement.
After entering the customer data, Consors Finanz checks the creditworthiness of the customer. The customer goes through an application process for provisional credit approval, during which he confirms his identity on the partner websites of Consors Finanz - in the case of online legitimation by WebID Solutions GmbH - via video call or, in the case of a Postident procedure, in a local post office. Consors Bank, BNP Paribas will provide the customer with details in the legitimation process. If the provisional credit approval is rejected by BNP Paribas, the customer still has the option to choose another payment method. In the event of final refusal by BNP Paribas, no contract is formed with the customer.
123 Sold reserves the customer's order until Consors Finanz has given a final loan commitment, but no longer than 14 days from the order. If the customer does not submit the signed loan agreement in the original to Consors Finanz within this period, 123 Sold will not confirm the customer's order for goods, so that no contract of sale for the goods is concluded.
2.4. Delivery and transport damage
Delivery is only within Germany and to Austria, Belgium, the Netherlands, Luxembourg, Great Britain, France, Denmark, Ireland, Italy, Spain, Portugal and Sweden.
Parcels within Germany take about 1-3 working days to reach the recipient. Internationally, packages take about 3-10 days to reach the recipient. We indicate any deviating delivery times on the respective product page.
Pickup: We only deliver by mail. Unfortunately, a self collection of the product is not possible.
If goods are delivered with obvious transport damage, please report such defects to the deliverer as soon as possible and contact us immediately. The omission of a complaint or contact has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or transport insurance.
2.5. Right of withdrawal for contracts with consumers
*** Cancellation policy for the purchase of goods ***
right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods. e-mail address: email@example.com, telephone: +44-251-5338114) by means of a clear statement (e.g. a letter sent by post or an e-mail) about your decision, to revoke this contract. You can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. Deviating from this, we bear the costs of returning goods that can be sent by parcel within Germany, if the value of the goods exceeds the amount of 50 euros and you use a return slip enclosed for the return or if no return slip is enclosed, use the return slip provided by us on request.
End of revocation
2.6. Return form
Sample cancellation form
(If you want to revoke the contract, please fill out this form and send it back.)
Email to: firstname.lastname@example.org
I/we hereby revoke (*)____________________ (first name, last name)
Address____________________(street, house number)
____________________(ZIP / City)
the contract concluded by me/us (*) for the purchase of the following goods:
IMEI/Item ID (Optional), Item Description, Reason for Revocation (Optional)
____________________, ____________________, ____________________
____________________, ____________________, ____________________
Ordered on (*)/received on (*) ____________________(date)
____________________(Place, date, signature)
(*) Delete where not applicable.
3. Purchase of your (used) products by 123 SOLD LTD(purchases)
3.1. Conclusion of contract (offer / acceptance / counter offer)
3.1.1. The supplier submits an offer to 123 SOLD LTD to purchase used products by using the corresponding purchase function on the internet portal www.123-sold.com or on the websites of the cooperation partners.
3.1.2. To submit an offer, the provider of 123 SOLD LTD names the product to be purchased with the help of the installed product catalog and describes the current status, usually with the help of a catalog of criteria specified by 123 SOLD. 123 SOLD LTD only purchases products that are included in the installed product catalog and that meet the specifications of 123 SOLD LTD in terms of quality.
3.1.3. By providing truthful information about the optical condition, the functionality and the type of device using the list of criteria provided by 123 SOLD LTD and then sending the device, the provider makes a binding purchase offer to 123 SOLD LTD at the purchase price shown on the internet portal.
3.1.4. Since the purchase price shown is calculated daily by 123 SOLD LTD (daily price), the provider is obliged to send the offered device immediately (i.e. without culpable hesitation). The device offered must be received by 123 SOLD LTD within 7 days of the submission of the offer at the latest. Access to 123 SOLD LTD means that the offered device is handed over to you.
3.1.5. 123 SOLD LTD can confirm receipt of the offered device to the provider. Such an acknowledgment of receipt prepared and handed over by 123 SOLD LTD does not constitute acceptance of the offer; the purchase offer is only accepted after the device offered has been checked by 123 SOLD LTD and the contract has been confirmed (see point 3.1.6.).
3.1.6. 123 SOLD LTD is entitled to accept the purchase offer within a period of 10 days from the submission of the offer. The purchase offer is accepted by means of a contract confirmation sent by e-mail to the e-mail address provided by the provider.
3.1.7. If the device offered does not go within the limits set out in point 3.1.4. specified deadline of 123 SOLD LTD, it has the right to refuse a purchase despite an otherwise proper purchase offer. In such a case, the offered device will be returned free of shipping costs at the risk of 123 SOLD LTD.
3.1.8. If the description of the condition of the offered device, based on the catalog of criteria provided by 123 SOLD LTD, deviates not only insignificantly from the actual condition of the device determined by 123 SOLD LTD during its own inspection, 123 SOLD LTD can reject the purchase offer. Nevertheless, 123 SOLD LTD reserves the right to submit its own purchase offer to the provider by email to the email address provided by the provider (counter-offer).
3.1.9. The provider can accept or reject a counter-offer from 123 SOLD LTD within 14 days of receipt. To do this, the provider must carry out the steps described in the offer e-mail. If the counter-offer is accepted by the provider, a sales contract based on the counter-offer is concluded between the provider and 123 SOLD LTD.
3.1.10. If the provider does not react within 14 days to the counter-offer submitted by 123 SOLD LTD by e-mail - neither acceptance nor rejection - it is assumed that the provider has accepted the offer. A purchase contract is concluded on the basis of the counter-offer. The provider is expressly informed of the legal consequences of his silence in the context of the counter-offer.
3.1.11. If the counter-offer is rejected by the provider, his device will be sent back to him free of shipping costs within Germany and at the risk of 123 SOLD LTD. A contract between 123 SOLD LTD and the provider for his device does not come about.
3.1.12. If the return is not successful for reasons for which the provider is responsible (e.g. incorrect address information or refusal to accept delivery), 123 SOLD LTD will request the provider by email to correct his shipping address and to accept the shipment, setting a deadline. Any further attempt to return the item will be at the seller's expense. If the provider does not provide a new shipping address after this and a repeated request, the device will be stored at the provider's expense. If the costs for storage and return shipping exceed the value of the device, 123 SOLD LTD will recycle or dispose of the device for the provider.
3.1.13. If the provider of 123 SOLD LTD offers several devices, 123 SOLD LTD will issue a declaration of acceptance or rejection for each individual device.
3.1.14. Purchases are made exclusively in normal household quantities. If more than two devices of an identical type are offered by the provider, 123 SOLD LTD expressly reserves the right to reject or submit a counter-offer in accordance with point 3.1.8 from the third device of an identical type, even if the description of the condition is correct and it is sent on time. until 3.1.11. before (regulation in case of excess quantity). At the earliest 14 days after submitting the offer for the second device of an identical item type, the provider can again offer a device of the identical item type without 123 SOLD LTD being able to invoke the regulation in the event of excess quantities. If the offer is submitted again after 14 days, the rule on exceeding the quantity starts to count again.
3.1.15. If a provider sends a device to 123 SOLD LTD without offering it online for purchase via a 123 SOLD LTD internet portal or a website of a cooperation partner before sending it in, or if a provider offers an unknown device for which 123 SOLD LTD or the website of a cooperation partner cannot show a purchase price (hereinafter "device without registration"), this is interpreted as an invitation to submit a purchase offer to 123 SOLD LTD. After receipt of a device without registration, 123 SOLD LTD checks the device without registration and submits a binding offer to the provider to purchase it, insofar as 123 SOLD LTD sees a possibility. 123 SOLD LTD is not obliged to submit such an offer. The provider can accept the offer within a period of 14 days. If the offer is rejected by the provider, or if the provider does not respond within 14 days, or if 123 SOLD LTD is unable to purchase the device, 123 SOLD LTD will return the device to the provider at the expense and risk of the provider.
3.2. Ownership pledge
3.2.1. By submitting an offer, the customer assures that he is the legal sole owner of the device offered and that there are no restrictions on disposal. In particular, the customer assures 123 SOLD LTD that the device offered by him is free of any third-party rights.
3.2.2. By submitting an offer, the customer undertakes to indemnify 123 SOLD LTD from all claims by third parties that they assert against the device offered by 123 SOLD LTD. In addition, the customer undertakes to compensate for any damage, including the costs of any necessary or appearing necessary legal and/or judicial assistance that 123 SOLD LTD incurs as a result of claims by third parties.
3.3. Sending the subject matter of the contract
3.3.1. The device offered must be received by 123 SOLD LTD within 7 days of the submission of the offer (cf. No. 3.1.4).
3.3.2. From a purchase price of EUR 10.00 (cf. no. 3.1.3), the delivery of the offered device is free of charge for the customer. However, this only applies if the provider uses the shipping label for DHL (Germany) provided by 123 SOLD LTD by email or download. The shipping note provided by 123 SOLD LTD is insured up to a maximum value of EUR 500.00. For higher values, de 123 SOLD LTD recommends shipping at the customer's expense with additional transport insurance.
3.3.3. If the customer sends 123 SOLD LTD postage unpaid or with insufficient postage, acceptance by 123 SOLD LTD can be rejected. The customer shall bear any additional costs incurred in the case of postage unpaid or insufficiently stamped submissions.
3.3.4. The customer bears the risk of loss or other damage on the transport route until the goods are handed over by the transport company to 123 SOLD LTD. It must therefore be sent in suitable packaging.
3.4. Condition of the subject of the contract
3.4.1. The description of the optical condition, the functionality and the type of device provided by the customer as part of the offer (cf. no. 3.1.2 and 3.1.3) becomes part of the purchase contract as an express description of the condition in the event of the conclusion of the contract.
3.4.2. The customer is therefore obliged to correctly, completely and truthfully describe the condition of the device offered. A catalog of criteria is made available to him for the proper description when submitting an offer, which he must fill out to describe the device; otherwise, the 123 SOLD LTD is not able to properly evaluate the offered device. It is expressly pointed out that the customer's description is the decisive criterion for the price calculation.
3.4.3. The following devices will not be accepted by the user: demo devices or models not intended for sale by the manufacturer; Devices without an IMEI number (e.g. missing IMEI sticker in the battery compartment); inaccessible devices (e.g. due to PIN lock); fakes. It is expressly pointed out that in such a case the return is at the expense of the provider.
3.5. Data backup / data deletion / data protection
3.5.1. The customer sends in the offered device with all storage media required for proper operation or included in the manufacturer's scope of delivery and still available.
3.5.2. The customer is responsible for ensuring in advance that the data on the device that is to be used further is adequately backed up by him. 123 SOLD LTD does not back up data. In particular, after the customer has sent the offered device, any attached storage media cannot be returned or data still stored on the devices cannot be released due to lack of backup.
3.5.3. The customer is solely responsible for backing up the data stored on the device offered. He has to ensure himself that all personal and personal data from him and any previous owners (e.g. address book entries, messages, calendar entries, photos, music, videos, applications, games) from the built-in and possibly. supplied storage media of the device are deleted in such a way that they are no longer accessible to third parties. 123 SOLD LTD is not responsible for any personal and/or personal data of the provider being passed on to third parties.
3.5.4. As part of your testing and processing process, 123 SOLD LTD carries out in particular data deletion and resets to the delivery status and sometimes also software updates, which lead to the deletion of any existing personal and/or personal data. It is expressly pointed out that 123 SOLD LTD is not obliged to do this and cannot guarantee that all data and/or data fragments will be completely and irretrievably deleted; even if the testing and preparation process corresponds to the current state of the art.
3.5.5. The customer exempts 123 SOLD LTD from all claims that may result from the fact that data - of whatever type and origin - was still available on the device offered and/or the data carriers handed over with it, on which the purchase contract was concluded. This also applies in particular to any claims by third parties.
3.6. Terms of payment
3.6.1. If a purchase contract is concluded, payment of the agreed purchase price is made within 7 working days, calculated from the time the contract confirmation is sent by email to the email address provided by the customer. 123 SOLD LTD cannot influence the respective bank terms and cannot be attributed to it if the value of the purchase price differs.
3.6.2. Any credits on the part of 123 SOLD LTD or its partners are based on the respective presentation in the context of the conclusion of the contract. They take place at the latest at the beginning of the calendar month following the acceptance of the offer.
3.6.3. Payments are made exclusively by transfer to bank accounts in the European Union, payments via Paypal or by credit notes from the user's partners. Different payment terms - especially cash payments - are excluded.
3.7. Liability / Disclaimer / Limitation of Liability
123 SOLD LTD is liable for damage caused intentionally or through gross negligence by you, your employees and/or vicarious agents. This also applies to fraudulent concealment of defects, the assumption of a quality guarantee and damage resulting from injury to life, limb or health. 123 SOLD LTD is only liable for other damages if an obligation is violated, the fulfillment of which enables the proper execution of the contract in the first place and on the observance of which a contractual partner may regularly rely and if the damage that occurred was typical for the contract and was foreseeable. Any further liability is expressly excluded.
4. Warranty, Voluntary return guarantee for consumers
Statutory warranty rights apply to all goods from our shop.
The legal regulations apply to the sale of new goods.
If the customer is a consumer, a one-year warranty applies to the purchase of used goods. According to 13 BGB, a consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed to their commercial or independent professional activity.
Irrespective of the aforementioned - shortened - warranty period for used goods, the limitation period for claims for damages resulting from injury to life, limb or health, which is based on a negligent breach of duty on our part or an intentional or negligent breach of duty on the part of our legal representative or vicarious agent, remains unaffected. This also applies to liability for other damages based on a grossly negligent breach of duty on our part or on an intentional or grossly negligent breach of duty by our legal representative or vicarious agent. Also does not affect any liability under the Product Liability Act.
In the event of defects in the delivered item, the customer initially only has a right to supplementary performance, i.e. he can choose to have the delivered item repaired or a replacement delivery requested. The customer must communicate the choice made to the seller in a clear manner. The customer is only entitled to further statutory warranty claims, such as a reduction in the purchase price and withdrawal from the contract, after two unsuccessful attempts at supplementary performance by the seller.
If the customer decides to have the defective new goods rectified (repaired), he must send the goods directly to the manufacturer at the seller's request - to support a speedy processing of the warranty case - whose address will be communicated to the customer by the seller immediately. If a repair via the manufacturer is not possible, the customer has to send the goods back to the seller prepaid. The seller is entitled to make warranty services dependent on the customer returning the defective goods to the seller beforehand and enabling a review of the complaints. If it turns out that an error cannot be identified despite a thorough examination or if it turns out that the error was caused by the customer himself, warranty claims are excluded. The goods will then be returned to the customer in the same condition, unless he has previously agreed in writing, by e-mail, fax, or in text form to bear the repair and shipping costs.
If prices have dropped in the meantime, the seller reserves the right to credit the goods at current market prices or to obtain an equivalent device. Furthermore, the seller reserves the right to make deductions in the event of a reduction in value due to use or wear and tear by the customer.
4.2. Voluntary return guarantee for consumers
Voluntary return guarantee for consumers: For all purchases from our range, we grant consumers, in addition to the statutory right of withdrawal, a voluntary return guarantee of a total of 30 days from receipt of the goods. Consumers can also withdraw from the contract after approval of the purchase contract and expiry of the 14-day cancellation period by returning the goods within 30 days of receipt (period beginning on the day on which the consumer or a third party named by the consumer who is not the carrier , who have taken possession of the last goods.) return to us, provided that the goods are complete and in their original packaging and are in unused and undamaged condition. Timely dispatch is sufficient to meet the deadline. Goods should be returned to: 123 SOLD LTD, 25 Layburn Court, LL22 6QE, TOWYN. The contractually granted voluntary return guarantee for consumers does not affect statutory rights and claims. In particular, the statutory right of withdrawal and the statutory warranty rights remain unaffected.